ISO is about standardizing the approach organizations everywhere take to managing and improving the processes that ultimately result in their product and services. Improved effectiveness and reliability of its process. Improved Quality of products and services. Improved Organizational performance and competitiveness. ISO is composed of three standards; 1. Covers the basics of what quality management systems are Contains the core language of the ISO series of standards. A guidance document, not used for certification purposes, but important reference document to understand terms and vocabulary related to quality management systems.
It provides requirements to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for the continual improvement of the Quality Management System. ISO Quality management systems Guidelines for performance improvements. Covers continual improvement. Advice on what do to enhance a mature system. Management consists of planning, organizing, directing, control, and assurance. Obsession with Quality Scientific approach to problem solving Long-term commitment.
TQM requires the involvement of all functions and levels of the organization. Because TQM has its top-management commitment, documented processes and procedures, continuous improvement, obsession with quality etc.
No international certification for TQM. On the other hand, traditional organization that is registered under ISO may find it needs the larger TQM to stay competitive. Open navigation menu. Close suggestions Search Search. User Settings. Skip carousel. Carousel Previous. Carousel Next. What is Scribd? Explore Ebooks. Bestsellers Editors' Picks All Ebooks. Explore Audiobooks.
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